A genuine first step into care management, this role offers hands‑on operational leadership and clear progression toward senior service management.

Operations Team Leader - Mental Health Service

Location: Millcroft House, Seacroft, Leeds
Service Type: Residential Rehabilitation Service
Hours: 37.5 hours per week
Salary: £16.50 per hour / £31,590 per annum

Are you an experienced mental health professional ready to step into a true leadership role? Do you thrive when guiding others, shaping service quality, and bringing out the best in your team?

We’re looking for a Mental Health Services Team Leader to take on a pivotal leadership position at Millcroft House in Seacroft - supporting our Registered Manager and Deputy Manager in the management and mentorship of our Senior Support Workers and delivery of outstanding person-centred care in our modern, purpose-built residential service offering step‑down rehabilitation for men with complex and enduring mental health needs.

This role is ideal for:

A current Team Leader looking for a fresh challenge, or
A highly experienced Senior Support Worker ready to step into their first structured and well‑supported management role.

If you’re passionate about recovery-focused care and confident in leading people, processes, and practice — this is your opportunity to make a real difference.

About the Role:

As Operations Team Leader, you will be a key part of the leadership team, working closely with the Registered Manager and Deputy Manager to ensure the service runs safely, smoothly, and in line with CQC standards. Your leadership will inspire our existing team of Senior Support Workers whilst directly shaping our culture, the quality of support we deliver, and the progression of both staff and residents.

This is not a Senior Support Worker post.This is a hands-on management role, combining people leadership with operational responsibility.
While you’ll still be part of the day-to-day support environment, the core focus is on leading the team, managing quality, and taking accountability for the running of the service.

If you’re ready to step up into a role where your leadership truly matters — this is it.

Shift Pattern:
This full-time post operates on a four-week rolling rota, with varied day shifts across Monday–Friday and one Saturday per month. Flexibility is essential to meet service needs, although we are happy to discuss reasonable adjustments.

You can find the full rota outlined below.

The Best Bits

Statutory annual leave, including bank holidays + plus a further 2 days
Additional days annual leave awarded at 2, 3, and 5 years’ service.
Workplace pension scheme
Option to purchase up to 5 days additional leave per year.
Refer a Friend scheme – earn up to £500 per referral.
Supportive and friendly team environment with ongoing training and development
Free Blue Light Card membership
Free enhanced DBS checks, on-site parking, and lunch (for site-based roles)
Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership.

Key Responsibilities:

Provide strong day‑to‑day leadership, mentoring, and supervision to your team
Support Senior Support Workers in their development, ensuring clear delegation and accountability
Promote a positive, inclusive, and recovery‑focused culture across the service
Ensure care delivery meets CQC standards, safeguarding responsibilities, and clinical governance
Lead on care plan quality, risk management, and accurate documentation
Oversee incident reporting, infection control, and overall service safety
Support rota planning, staffing coordination, and budgetary oversight
Handle aspects of service user finances and petty cash in line with policy
Assist in recruitment, induction, training, appraisals, and absence management
Play a key role in assessing referrals and attending MDT reviews
Build strong relationships with families, clinicians, external agencies, and professionals
Step up for management cover when required and contribute to the on‑call rota

Requirements:

Proven experience supporting people with complex mental health needs
Confident leadership abilities: mentoring, supervising, motivating, and challenging when required
Knowledge of CQC requirements, safeguarding, audits, and quality assurance
A proactive, recovery-focused mindset
Strong organisational skills and the ability to prioritise effectively

About Us:

Active Pathways Ltd has been providing exceptional care across Lancashire and Yorkshire for over 20 years. As a Mental Health, Learning Disability, and Rehabilitation provider, we focus on recovery-focused care for adults aged 18+. With a commitment to creating inspiring environments, we pride ourselves on our people-first culture and strong set of values. Several of our services have received a CQC rating of OUTSTANDING, and we are proud Investors in People Gold award holders.

Ready to Lead? Ready to Grow? Apply Today!

If you’re looking for a role where you can lead others, influence positive change, and support individuals on their recovery journey, we’d love to hear from you.

Shift Pattern:

Week 1: Mon–Wed: 9am–5pm, Fri: 6am–2pm, Sat: 9am–5pm
Weeks 2 & 3: Mon–Tues: 9am–5pm, Wed: 2pm–10pm,Thurs–Fri: 9am–5pm
Week 4: Mon–Tues: 9am–5pm, Wed: 7am–3pm, Thurs: 12pm–8pm, Fri: 9am–5pm

Active Pathways Ltd is an Equal Opportunity Employer.
We respect and empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce. We welcome applications from diverse candidates and provide support during our recruitment processes to enable all applicants to perform at their best.